- What is a video consultation with Ask A Vet?
- Video consultation requirements: what you need before your call
- How to book a video consultation with a vet
- How much does a video consultation cost and how am I charged?
- Do I need a subscription to book a video consultation?
- What happens after you pay: vet acceptance, confirmation and your Meet link
- How to join your video consultation
- Is my video consultation recorded?
- How to end a consultation and mark it completed
- Your consultation summary: vet's notes, recording and AI notes
- How to cancel a video consultation and get a refund
- Can I reschedule a video consultation?
- How to find, filter and archive your past consultations
- Which notifications and emails will I get about a consultation?
- My payment went through but the app still says the payment is pending
- The Stripe checkout page won't load
- My booking says "Reservation expired" — was I charged?
- "Slot just taken" or no time slots available
- The "Join Meeting" button is greyed out, missing, or has turned into "End"
- My summary or recording is empty or hasn't appeared
- I can't cancel my consultation — "Cancellation closed"
- My consultation was cancelled and refunded — why?
- "Booking access restricted" — I can't book a call for a shared pet