Can't get the time you wanted? This is usually easy to work around.
Jump to:
- "Slot just taken" — the time you picked was booked by someone else while you were checking out
- "No available time slots for this date" — the date you chose shows no slots at all
- "Please select an appointment time in the future" — the app says your chosen time is in the past
- "This vet is no longer available for booking"
"Slot just taken"
What you'll see: the alert "Slot just taken — Sorry — that time was booked moments ago. Please pick another time." (or the message "That appointment slot was just booked by another user. Please choose a different time.")
Why it happens: slots are only held once someone actually starts booking them. If another owner paid for your chosen time between you selecting it and confirming, it's gone.
What to do: the app takes you back to the date and time picker, which refreshes the available slots automatically. Pick another time and continue.
"No available time slots for this date"
There are a few reasons a day can come up empty:
- The vet doesn't work that day, or has no hours set for it.
- Every slot is already taken — including ones held by another owner who is mid-checkout.
- The remaining slots that day are already in the past. Times that have passed are hidden automatically.
- The vet's account is no longer available for bookings, in which case their days come up empty.
Try these, in order:
- Pull down to refresh the slot list.
- Change the duration. Switching between 15 minutes and 30 minutes changes which slots can fit, so a 15-minute call may find room where 30 minutes doesn't.
- Try a different date — including further ahead.
- Go back and pick another vet. On Select Vet you can search by name and filter by Date and Time to find someone with availability when you need it.
Please note: a vet can occasionally appear in the vet list even though their slots for the day you want have all been taken. If a vet shows no slots on any date you try, choose a different vet.
"Please select an appointment time in the future"
The time you picked has already passed — usually because the booking screen was open for a while, or because your phone's clock or time zone is out of step. Go back, refresh the slots and pick a later time, and check that your phone's date and time are set automatically.
"This vet is no longer available for booking"
The vet you selected has stopped taking bookings. Go back to Select Vet and choose another vet — nothing has been charged.
When to contact support
If every vet shows no availability on every date, contact Ask A Vet support. [CONFIRM: support contact channel — email address or in-app route.]
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