Customer Support

A quick answer to two questions we get often: what language the app is in, and which units it uses for temperature and distance. Language Ask A Vet is available in English only. There's no language...

Every so often Ask A Vet shows a panel at the bottom of the screen letting you know there's a newer version of the app. Some updates are optional, others have to be installed before you can carry o...

Photos are used for pet profile pictures, for chat with a vet, and for attachments on support requests. How you grant access depends on your phone — and on newer Android phones, Ask A Vet only ever...

The Settings screen is where you manage your account, your family, your plan and your tags. Here's a tour of what each row does, so you know where to go. The rows you'll find Row What it's for ...

Ask A Vet asks for a permission only when a feature needs it, and each one is optional. Here's what every request is for, in the app's own words, and what stops working if you decline. Jump to: Th...

Tracker alerts aren't controlled from the app's Settings menu — each one is set up on the pet it belongs to. Here's where each control lives and what it changes. Where to find them Open the pet's ...

Some things reach you by email as well as by push notification. If that's more than you want, there's an unsubscribe link in every email we send. How to unsubscribe Open any email from Ask A Vet. ...

Yes. You don't need to keep the app open or in the background for alerts to reach you — they're delivered as normal phone notifications. What arrives, and how Alerts are sent at high priority with ...

Ask A Vet filters out repeats of the same alert so your phone doesn't buzz continuously. That's usually what you want — but it also explains why a second event sometimes doesn't produce a second no...

On Android you may notice a notification that sits in your notification shade and can't be swiped away. That's expected — it's how Android lets Ask A Vet keep working while you're using another app...