Ask A Vet keeps you posted at every stage of a consultation — from payment through to the summary landing. Here's the full list so you know what to expect and what to look for if something seems missing.
Booking and payment
| What happens | How you're told |
|---|---|
| Payment received | Notification + a payment receipt email from Stripe |
| Awaiting vet acceptance | Notification + email |
| Vet accepted — booking confirmed | Notification + email, plus a Google Calendar invite containing your Meet link |
| Payment failed | Notification + email ("We could not charge your card. Tap to retry.") |
| Reservation expired before checkout finished | Notification + email ("Your reservation expired / Tap to book again.") |
Before the call
| When | How you're told |
|---|---|
| 2 hours before | Notification and email: "Your consultation with {vet name} starts in two hours." |
| 30 minutes before | Notification only: "Your consultation starts in 30 minutes / Tap to join your call with {vet name}." |
Please note: reminders are only sent for confirmed consultations. If a booking is cancelled, its reminders are cancelled with it.
During and after the call
| What happens | How you're told |
|---|---|
| The recording assistant joins the meeting, shortly before your start time | Notification: "{vet name} has joined the call" |
| Your summary is available | Notification and email: "{pet name}'s visit summary is ready / Tap to read it." Tapping it opens the Summary tab directly. If it arrives while you're in the app you'll see an alert with Later and Open summary. |
Cancellations and refunds
| What happens | How you're told |
|---|---|
| Cancelled | Notification + email: "Your appointment with {vet name} was cancelled / Tap for details." |
| Cancelled because the vet didn't respond | Notification + email: "Your appointment was cancelled — refund issued / {vet name} did not accept it before the scheduled time. A full refund has been issued." |
| Refund issued | Notification + email: "Your refund has been issued / The refund for your appointment with {vet name} is on the way." |
Good to know
Please note: consultation alerts arrive as push notifications and in-app messages — they don't currently appear in the app's notification inbox. If you missed one, open the consultation itself from the Consults tab → Telehealth to see its current status.
Times in emails and reminders are always shown in your time zone.
Tip: if you're not getting any of these, check that notifications are enabled for the Ask A Vet app in your phone's settings, and check the spam folder of the email address on your account.
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