Account & Profile

• Creating and signing in to your Ask A Vet account: how it works
• How to create an Ask A Vet account
• How to log in to Ask A Vet
• Pet Owner or Veterinarian: which one should I choose at login?
• Can I sign up as a veterinarian in the app?
• Can I sign in with Google, Apple or Face ID?

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• How to update your name, phone, address and timezone
• How to add or change your profile photo
• My profile photo won't upload
• I can't change my email address in the app
• Which emails does Ask A Vet send about my account?
• How to delete your Ask A Vet account

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• How to reset your password if you've forgotten it
• How to change your password from inside the app
• "That verification code did not work" when resetting my password
• What two-factor authentication (2FA) does in Ask A Vet
• How to turn two-factor authentication on
• How to turn two-factor authentication off

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