Wondering whether a message really came from us? Here's the complete list of account emails Ask A Vet sends, what triggers each one, and how to spot a genuine message.
Where they come from
All account emails are sent under the sender name Ask A Vet, from an address on the askavet.com domain. Adding the sender to your contacts keeps codes out of your spam folder.
Please note: [CONFIRM: the exact "from" address used on production account emails — the code default and the configured value differ]
The emails we send
| Subject | When it's sent | What it contains |
|---|---|---|
| "Your Ask A Vet verification code" | When you start signing up | The 6-digit code that finishes creating your account, with the line "Use this code to finish signing up." It also notes: "This code is single-use. You can ignore this email if you didn't try to sign up." |
| "Welcome to Ask A Vet" | Once your email address is verified | Three suggested first steps: add your pet, try AI Vet Chat, and book your first telehealth consult. |
| "Reset your Ask A Vet password" | When you request a password reset | The 6-digit reset code, and the reassurance "Didn't request this? Your current password still works — you can ignore this email." |
| "Your Ask A Vet password was changed" | After any successful password change | When the change happened, with a "Wasn't you? Reset your password immediately from the Ask A Vet app" warning. |
| "Your Ask A Vet sign-in code" | At every sign-in while two-factor authentication is switched on | The warning "Didn't try to sign in? Someone may know your password. Reset it right away from the Ask A Vet app." |
| "Your Ask A Vet account deletion code" | When you start deleting your account | An explanation that the action is irreversible, that the code expires in 10 minutes, and that ignoring the email leaves your account active. |
How to spot a genuine email
- The sender name is Ask A Vet and the address ends in @askavet.com.
- Every email carries the same footer: the Ask A Vet postal address, a Contact us link and a Privacy link.
- We never ask for your password by email — only ever for a 6-digit code that you requested inside the app.
- Every code email includes a "didn't request this?" line telling you it's safe to ignore.
Important: if you receive a sign-in code or a password-change confirmation you didn't ask for, someone may know your password. Change it from the app right away and turn on two-factor authentication.
Tip: the footer of our emails offers to unsubscribe you "from non-essential updates". [CONFIRM: exactly which emails the unsubscribe link stops — security and verification codes must keep sending]
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