Already signed in and just want a new password? You can change it from your profile — we'll confirm it with a code emailed to your account address.
Step-by-step
- Tap your avatar in the app header to open My Profile.
- Tap the Password row (it shows a row of asterisks and a Reset password link).
- On the Set new password screen, enter your new password and repeat it in the confirmation field.
- Tap Save. We email a 6-digit code to the address on your account.
- Enter the code in the Verify your email sheet and tap Verify.
- Your new password is applied and you're returned to your profile.
Password requirements
At least 8 characters, including:
- one uppercase letter
- one lowercase letter
- one number
- one special character
Both fields must match.
Tip: if you see "We could not change your password right now. Please try again.", check that the password meets every rule above and that the two fields are identical, then try again.
After the change
You'll receive a "Your Ask A Vet password was changed" email showing when it happened, with a "Wasn't you? Reset your password immediately from the Ask A Vet app" callout.
Please note: changing your password does not sign out your other devices — they stay signed in with the session they already have. If you want a device signed out, open Ask A Vet on it and tap Logout at the bottom of Settings.
Important: if you received a password-change email you didn't trigger, reset your password straight away and turn on two-factor authentication in Settings → Security.
Related articles