Customer Support

The Settings screen is where you manage your account, your family, your plan and your tags. Here's a tour of what each row does, so you know where to go. The rows you'll find Row What it's for ...

Ask A Vet keeps a running list of your alerts inside the app, so nothing is lost if a push notification slips past you on your lock screen. Here's where to find that list and how to read it. How to...

Walk tracking turns a walk with your pet into a saved record: the route on a map, how far you went, how long it took and your average speed. Here's what it is and where to find it. How a walk works...

The Calendar is where everything time-based about your pets lives — worming and flea treatments, medication rounds, feeding reminders, vaccination dates and your booked vet consultations, all on on...

Every pet in the Ask A Vet app has its own Documents library — one place for vaccination certificates, lab results, invoices, insurance papers and anything else you'd otherwise be digging out of a ...

Family Sharing lets you share your pets with the other people who help look after them, so everyone in the household sees the same pet profiles, records and updates in their own Ask A Vet app. Here...

The danger map is a shared hazard map built by Ask A Vet pet owners. If you spot something dangerous to pets — snake bait in a park, broken glass on a path, a flooded creek — you can drop a pin on ...

Lost Mode is how you tell Ask A Vet that your pet is missing. It marks your pet as lost in the app and turns their QR tag page into an active "please help me get home" profile that anyone who finds...

A low battery changes how the tracker behaves before it ever switches off — so if features start disappearing, check the battery first. Here's what happens at each stage and what to do about it. Th...

Bark monitoring lets your Ask A Vet tracker keep an ear on how much your dog is barking. It powers the barking alerts you get on your phone, and it fills in the Barking figure in your dog's activit...