- My tracker shows "Offline" in the Ask A Vet app
- My tracker shows "Disconnected" or "Tracker can't reach the network"
- "Weak network signal" — what it means and what to do
- What still works when your tracker has no mobile signal
- My phone won't connect to the tracker over Bluetooth
- I signed in on a second phone and the tracker never connects
- Tracker settings are greyed out
- When to contact Ask A Vet support about your tracker
- Why does my phone connect to only one pet's tracker at a time?