Everything works on the phone you set the tracker up with, but the second phone never shows a Bluetooth link. This is a known quirk with a one-minute fix.
Why this happens
Bluetooth permissions are requested during the pairing flow. A second phone that simply signs in to the same account never runs that flow, so on Android it may never have been asked for Bluetooth permission at all — and without it, that phone can't see the tracker.
iPhones rarely hit this, because iOS prompts for Bluetooth automatically the first time the app needs it.
What you'll notice
- The tracker works normally on the first phone
- On the second phone, the connection label never becomes Connected via Bluetooth
- Radar and other close-range features don't find the tracker
Step-by-step
- On the second phone, open your pet's profile and go to the GPS tracker screen.
- Accept the Bluetooth prompt when it appears. The app asks once per app session.
- If you already declined it, look for the banner "Bluetooth permission needed" — "Allow Bluetooth so this phone can connect to {pet}'s tracker nearby. Tap to open Settings." Tap it to jump straight to the right settings page.
- Allow the permissions your phone needs: on Android 12 and newer, Bluetooth scan, Bluetooth connect and precise location; on Android 11 and older, precise location.
- Return to the app and reopen the GPS tracker screen.
What works on every phone regardless
Everything the tracker reports over the mobile network — the map, location history, alerts and settings — works on every signed-in phone, whether or not that phone has a Bluetooth link. Bluetooth only matters for close-range features and for keeping location updating where there's no mobile coverage.
Important: Only one phone can hold the Bluetooth link at a time. If the first phone is already connected and nearby, the second phone can't connect until the first one disconnects.
Related articles - My phone won't connect to the tracker over Bluetooth - What still works when your tracker has no mobile signal