Your tracker paired fine and then the app asked you to pay for a slot. That's expected — Ask A Vet deliberately connects the tracker first so your pet is covered, and settles the billing afterwards.
What you'll see
Your plan has no tracker slots left
"Your {plan} includes {number} tracker, and it's already connected. Choose how to connect this one."
Why this happens
Every plan comes with a number of tracker slots:
| Plan | Tracker slots included |
|---|---|
| Tracker Plan | 1 |
| Premium | 2 |
The tracker you just connected needs a slot you don't have yet.
Please note: this never stops you from pairing. Your tracker is already connected and working while you decide.
Your two options
| Option | What it does |
|---|---|
| Upgrade to Premium | Replaces your current plan, and comes with 2 tracker slots. |
| Add a slot to your plan | Tap Add new slot to add one extra tracker slot to the plan you're on. |
The summary shows what you'll pay Today, prorated and the recurring amount from your next billing date, plus the reminder "Cancel anytime in Settings." Nothing is charged until you confirm.
If a price can't be loaded, the app says so plainly and still lets you continue — you'll see the exact amount before anything is charged.
If you tap Skip
The header action on this screen is Skip, not Cancel. Skipping leaves the tracker connected but unpaid, and the screen will come back every time you open that tracker until it's settled. There's nothing to hunt for — just open the tracker again and complete the purchase.
If the purchase fails
| What you see | What to do |
|---|---|
| "We couldn't complete your purchase. Please try again." | Usually a payment or connection problem. Check your internet connection and your payment method, then retry. |
| "We couldn't switch your plan. Please try again." | The upgrade didn't go through. Retry, or add a slot instead. |
If a payment keeps failing, see the Subscription & Billing section of this help center.
Family members
Only the account owner who pays for the subscription can upgrade the plan or buy a slot. A family member who tries will see Ask the account owner — "This account has reached its tracker limit. Ask the account owner to add a tracker slot before pairing this device."
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