Tapped GPS Tracker on your pet's profile and landed on a Connect tracker screen instead of the pairing flow? That's the subscription check — GPS tracking is a paid feature, and here's how to get past it.
What you'll see
Connect a tracker with a paid plan
"GPS tracking is included with the Tracker Plan and Premium."
"Choose a plan to pair a tracker, see live location, and view location history for your pets."
The buttons are View subscription plans and Not now.
Why this happens
Connecting a GPS tracker requires an active Tracker Plan or Premium subscription. On the Free Plan the tracker features stay locked.
It can also appear part-way through pairing if a subscription lapses or changes while you're setting the tracker up.
How to fix it
- Tap View subscription plans.
- Choose the Tracker Plan or Premium. Prices are shown in the app before anything is charged.
- Complete the purchase.
- You'll be brought straight back — the screen notices the new plan and moves you on into pairing automatically. You don't have to start over.
Tapping Not now simply returns you to your pet's profile.
Which plan do I need?
| Plan | What's included |
|---|---|
| Tracker Plan | Live GPS tracking, activity & sleep monitoring, 365-day location history, GPS data export, and 1 tracker included. |
| Premium | Everything on the Tracker Plan plus 2 trackers included, unlimited AI Vet Chat, 2 Certified Vet Chats per month, calendar sync, the pet document library and family sharing. |
If you already have a paid plan
- Make sure you're signed in to the account that holds the subscription.
- Check the subscription is still active — a failed payment can suspend it. See the Subscription & Billing section of this help center for how to fix a payment problem.
- Pull the pet profile screen down to refresh, or close and reopen the app.
Family accounts
Only the account owner who pays for the subscription can buy or change a plan. If you're a family member on someone else's account, ask them to add a plan.
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