Disconnecting a tracker sounds drastic, but your pet's history stays exactly where it is. What does go is the tracker's own configuration — its zones and alert settings are cleared so the next pairing starts clean.
Jump to:
- What's kept
- What's cleared
- What's reset on the device
- A note on the location timeline
- Past Separation Anxiety Monitor sessions
- What it means for billing
- Can I pair it again later?
- Where to disconnect a tracker
- Before you disconnect
What's kept
Everything your pet has already collected stays on their profile:
- Location history
- Walks
- Live tracking sessions
- Timeline events
- Health entries — steps, barking, sleep, activity and temperature figures
You can keep browsing all of it after the tracker is gone. Disconnecting a tracker doesn't erase where your pet has been.
Your temperature alert thresholds are also kept — unlike your barking alerts, your cold and hot settings survive a disconnect, so they'll still be there if you reconnect the same tracker.
Please note: a full wipe of your pet's tracker history only happens if you delete your Ask A Vet account.
What's cleared
The tracker's own configuration is removed, so nothing carries over to the next pet or the next setup:
- Virtual fences — safe zones, no-go zones and WiFi zones alike
- Power saving zones
- Barking alert settings — including your cycle, count and both detection schedules
- The tracker's status and firmware records
This is deliberate. It means a tracker that's later paired to a different pet, or handed on to someone else, never arrives carrying the previous setup.
Please note: if you reconnect the tracker later, you'll need to set your barking alerts up again from scratch, and create your zones again from scratch. There's no restore step.
What's reset on the device
The confirmation screen lists this before you commit:
| Setting | What happens |
|---|---|
| Safe zones and no-go zones | Deleted |
| Power saving zones | Deleted |
| Barking alerts | Turned off |
| Live tracking duration | Back to 5 minutes |
If the tracker isn't near your phone when you disconnect, the removal from your account still completes and the device finishes resetting itself the next time it comes online.
A note on the location timeline
Your pet's location timeline covers a rolling 7-day window, so it always shows the last week rather than everything since day one — disconnecting isn't what makes older entries disappear.
Past Separation Anxiety Monitor sessions
Please note: There is no "previous monitors" history screen in the app today, so past Separation Anxiety Monitor sessions can't be reviewed after they end — whether or not you disconnect. What stays visible is any card a Severe alert left in your pet's location timeline, within that timeline's 7-day window.
What it means for billing
Disconnecting releases the tracker slot on your subscription, so that tracker no longer counts towards your plan's allowance. Your plan itself isn't changed or cancelled — see the Subscription & Billing section of this help center if you also want to change your plan.
Can I pair it again later?
Yes. A disconnected tracker can be paired again at any time — to the same pet or a different one. You'll go through setup again, including that pet's measurements, and you'll need to recreate any zones and alerts.
Using a GPS tracker does require a paid plan, so if your plan no longer covers it you'll see "Connect a tracker with a paid plan" — "GPS tracking is included with the Tracker Plan and Premium." There's more in the Subscription & Billing section of this help center.
Where to disconnect a tracker
Disconnecting is done from the pet's GPS tracker settings in the Ask A Vet app — the row is Disconnect tracker ("Stop and remove tracker") at the bottom of the list.
Before you disconnect
Tip: make a note of your bark cycle, bark count and both detection schedules if you plan to reconnect the same tracker — you'll be setting them again afterwards. Note down your zone names, addresses and radiuses too — and the WiFi network names for your power-saving zones — so you can rebuild them quickly.
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