You tapped Send invite or Share (1) and a message appeared instead. Nothing is broken — this just means the action you tried is part of a paid plan.
What you'll see
A message headed A paid plan is required:
"Family Sharing is available on the Tracker Plan and Premium." "Subscribe to invite family members and share your pets."
with the buttons View subscription plans and Not now.
What needs a plan, and what doesn't
Only three actions trigger this message. Plenty still works without a plan — none of this is blocked:
| Action | Needs a paid plan |
|---|---|
| Sending a family invitation | Yes |
| Sharing a pet with your family | Yes |
| Adding or updating a family QR tag | Yes |
| Viewing your family, your shared pets and the families you've joined | No |
| Accepting or declining an invitation | No |
| Leaving a family | No |
| Removing a family member | No |
| Stopping sharing on a pet | No |
Please note: If you were subscribed before and your plan has ended, your existing family members keep their access and your already-shared pets stay shared. Only new invitations and new shares are blocked.
How to fix it
Tap View subscription plans and subscribe to the Tracker Plan or Premium. Both include Family Sharing. As soon as the subscription is active, inviting and sharing work again — nobody has to be re-invited and nothing has to be re-shared.
For prices and how to subscribe, see the Subscription & Billing section of this help center.
I just subscribed and still see it
- Close the message and pull down on the Family screen to refresh.
- If it's still there, fully close the Ask A Vet app and reopen it.
- Check that the subscription really went through — your plan is shown in your subscription settings.
Tip: If you subscribed on a different account from the one you're signed in to, the app won't see the plan. Make sure you're using the account that holds the subscription.
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