Premium includes 2 Certified Vet Chats per month, and the app shows you how many you have left before you start one. Here's exactly how the count works.
How the count works
| Question | Answer |
|---|---|
| How many do I get? | 2 included vet chats per billing period |
| Who do they belong to? | The household, not one person — if a family member starts a chat about a shared pet, it comes out of the pet owner's two |
| When is a chat counted? | The moment you start it, when you tap Send to Vet — not when the vet replies |
| When does the count reset? | At the start of each new billing period on the pet owner's Premium plan |
| Do unused chats roll over? | No |
The compose screen tells you before you send: "Starting this chat will use 1 included chat." When you've used both, the app shows you the exact reset date: "Resets on \<date>."
AI Vet Chat is separate and unlimited on Premium. See the AI Chat section of this help center.
Where you can see how many are left
The message "\<n> included chat(s) remaining this month" appears in three places:
- The pet's Vet Chats screen
- The Your question screen, before you send
- The banner at the top of a live vet chat
The small print
- Unused chats do not roll over to the next period
- Included chats have no cash value and are not refundable or transferable
- The pet owner's plan is what counts — a family member on a free plan can still chat about a Premium owner's shared pet
Please note: cancelling a request that's still waiting does not put the included chat back on your count — starting again uses another one. [CONFIRM: whether the support team can restore an included chat manually as a goodwill gesture]
When you run out
You'll see a card headed "You've used your included vet chats" — "You've used your 2 included vet chats this month." with the reset date and a Got it button.
There's nothing to upgrade to; you're already on Premium, so the options are to wait for the reset date or use AI Vet Chat in the meantime.
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