A fair question to ask before you fill an app with your animal's health records. Here's the short version — the full detail is in the Privacy Policy, at Settings → Privacy policy.
Jump to:
- How long information is kept
- Your rights
- How to make a request
- If you delete your account
- Children
How long information is kept
Information is kept for as long as is reasonably necessary to:
- provide the services and maintain your account and animal profiles;
- provide telehealth and vet chat, and keep veterinary or pharmacy records;
- process orders and payments;
- meet legal, tax and regulatory obligations;
- resolve disputes, detect fraud and protect animal welfare.
Please note: even after something is removed from the app, some information may remain in backups, logs, transaction records, legal records, de-identified datasets or regulatory records.
We don't sell your information
The Privacy Policy states plainly: "We do not sell personal information for money."
Your rights
You can ask us to give you access to your information, correct it, delete it, restrict or object to its use, provide it in a portable form, withdraw a consent you previously gave, or stop sending you marketing.
Depending on where you live you may also have:
| Where you live | Additional rights |
|---|---|
| Australia | Rights of access and correction under the Australian Privacy Principles, and the right to complain to the Office of the Australian Information Commissioner (OAIC) |
| EEA / UK | Rights under the GDPR |
| United States | State privacy rights, including opting out of targeted advertising and the sale or sharing of personal information |
Tip: there's no "download my data" button in the app. Data portability is handled as an email request to the address below.
How to make a request
Email hello@askavet.com.
Please note: we may need to verify your identity first, and a request can be refused where the law permits.
If you delete your account
Deleting your account may remove your access to animal profiles, health logs, reminders, GPS history, device history, QR and NFC profiles, telehealth history, vet chat history, AI Vet history, subscription features, family and staff access, community reports, and order and service history. Some information may still be retained for legal, safety, fraud-prevention, tax, veterinary, pharmacy, payment or regulatory reasons.
One record is deliberately kept, and it contains nothing personal: an anonymous feedback entry holding only the type of account, the reason or reasons you chose for leaving, any free text you typed, and the date. It's unlinked from you and holds no personal details.
Please note: [CONFIRM: backup and data-retention periods after deletion, and any legal or regulatory retention obligations]
For the step-by-step deletion process, see the Account & Profile section of this help center.
Children
The services are not directed to children under 16, and personal information is not knowingly collected from them without appropriate consent. Accounts must be created and managed by an adult.
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