If you tried to switch plans and got a message saying you can't right now, don't worry — nothing has gone wrong with your subscription. You've simply already used this billing period's plan change.
What you'll see
A dialog titled Plan change unavailable:
"You can change your plan once per billing period. You'll be able to change it again on {date}."
Tap Got it to close it. Your current plan carries on exactly as before, and you'll be able to change plans again from the date shown.
Why this happens
Plan changes are limited to one per billing period. Each switch credits the unused part of your old plan and reprices the rest of the period, so the limit keeps your billing predictable.
What's limited and what isn't
| Action | Limited to once per billing period? |
|---|---|
| Moving between the Tracker Plan and Premium (in either direction) | Yes |
| Switching between Monthly and Yearly billing | Yes |
| Adding or removing pets on Premium | No |
| Adding extra tracker slots | No |
| Cancelling your subscription | No |
| Resuming a cancelled subscription | No |
Tip: If you want to move to a different plan but can't wait, note the date from the dialog and set yourself a reminder — the option comes back automatically, with no action needed from you.
Still need help?
If you need the change made sooner, contact Ask A Vet support and let them know your current plan, the plan you want, and the date shown in the dialog. [CONFIRM: support contact channel/address for billing questions]
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