Short answer: no plan includes free telehealth calls. Every telehealth consult is paid per call. What Premium gives you is a discounted per-call rate, plus chat features that are included in the plan.
Telehealth is pay-per-call on every plan
There's no included or free call allowance on the Free Plan, the Tracker Plan or Premium. You pay for each consult you book. Premium is the only plan with a discount:
| Plan | Telehealth rate |
|---|---|
| Free Plan | Regular per-call rate |
| Tracker Plan | Regular per-call rate |
| Premium | Discounted per-call rate |
Where the rate is shown
Each plan card in the app carries a live telehealth bullet reading "Telehealth: {price} per call", so you can see the difference between the regular rate and the Premium rate before you subscribe.
Please note: If pricing can't be loaded at that moment, the bullet reads "Telehealth — pay per call" with no figure, rather than showing a guess. Reopen the Plans screen once you're back online to see the amount.
What is included with Premium
Premium includes two chat features that don't cost anything extra per use:
- 2 Certified Vet Chats per month — text conversations with a certified vet
- Unlimited AI Vet Chat
These are separate products from a telehealth call. Using them doesn't consume a telehealth booking, and booking a telehealth call doesn't use up your Certified Vet Chats.
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