GPS tracking is included with the Tracker Plan and Premium, so connecting a tracker to a pet needs one of those plans. If you've just bought a tracker and hit this screen, don't worry — it only takes a minute to sort out.
Jump to:
- What you'll see
- What a paid plan unlocks
- What each plan includes
- After you subscribe
- How many trackers each plan covers
- If you're over your allowance
- Family members and shared pets
- Buying the tracker itself
- If your paid plan ends
What you'll see
When you try to pair a tracker without a paid plan, the app opens a screen titled Connect a tracker with a paid plan:
"GPS tracking is included with the Tracker Plan and Premium." "Choose a plan to pair a tracker, see live location, and view location history for your pets."
You can tap View subscription plans to pick a plan, or Not now to go back.
What a paid plan unlocks
As that screen says, a paid plan lets you:
- Pair a tracker to a pet
- See your pet's live location
- View location history for your pets
What each plan includes
Tracker Plan includes:
- Unlimited pet profiles
- 1 tracker subscription included
- Live GPS tracking
- Activity & sleep monitoring
- 365-day location history
- GPS data export
Premium includes everything on the Tracker Plan — with 2 tracker subscriptions included instead of 1 — plus:
- Unlimited AI Vet Chat
- 2 Certified Vet Chats per month
- Pet document library
- Family sharing
- Calendar sync [CONFIRM: whether Calendar sync should still be advertised as a Premium feature — the integration isn't available yet]
Please note: plan prices are always shown in the app before anything is charged.
After you subscribe
Once your plan is active, the app refreshes on its own and takes you straight into the pairing flow — you don't have to start the setup over.
How many trackers each plan covers
Each plan comes with a number of tracker slots:
| Plan | Tracker slots included |
|---|---|
| Free Plan | none |
| Tracker Plan | 1 |
| Premium Plan | 2 |
If you want to connect more trackers than your plan covers, you can add extra slots or move up to Premium — see "How to add another tracker when your plan's slots are full".
If you're over your allowance
As the account owner you're never stopped from pairing. You set the tracker up first, then choose how to pay for the extra slot — your tracker stays paired either way.
Family members and shared pets
Family members can't add a paid slot to someone else's plan. Only the account owner can upgrade the plan or add an extra tracker slot — see "How to add another tracker when your plan's slots are full".
Buying the tracker itself
The tracker hardware is sold separately from the plan. In the app, the Buy a tracker button opens the Ask A Vet store at askavet.com/pages/trackers.
[CONFIRM: tracker hardware details for this article — price, shipping, warranty and coverage regions are handled by the store, not the app]
If your paid plan ends
[CONFIRM: what happens to an already-connected tracker, live tracking and location history if a paid plan is cancelled or lapses]
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