Tapping Chat with AI Vet showed an upgrade card instead of a conversation. That means the plan check didn't find an active Premium subscription for that pet.
Jump to:
- I'm on Free or the Tracker Plan
- I just subscribed to Premium
- My Premium has lapsed
- It's a pet shared with me
What you're seeing
A card titled Upgrade to Premium — "Ask AI Vet about all your pets, anytime." — followed by "This feature is included in Premium. Premium upgrades all active pets on your account, not just one pet.", with View subscription plans and Not now.
I'm on Free or the Tracker Plan
AI Vet Chat is included with Premium only. The Free plan and the Tracker Plan don't include it, no matter how many trackers or pets you have.
Tap View subscription plans to see what's available. Premium covers every pet on your account at once, so there's nothing to choose per pet.
I just subscribed to Premium
Give the app a moment to pick up the change:
- Close the app fully and reopen it.
- Go back to your pet and tap Chat with AI Vet again.
If it still shows the upgrade card, check the subscription screen to confirm the plan is showing as active — the benefits list should include Unlimited AI Vet Chat. Payment and activation problems are covered in the Subscription & Billing section of this help center.
My Premium has lapsed
You'll keep read access to everything you've already done — past AI chats and their summaries stay open to you. What you can't do is start a new conversation or continue one that was still running; opening it shows this card and takes you back.
Resubscribing restores AI Vet Chat for every pet on the account immediately.
Please note: any conversation left open when your plan lapsed will still close itself after 24 hours of inactivity.
It's a pet shared with me
For a shared pet, the check is against the pet owner's subscription, not yours. If the owner isn't on Premium, AI Vet Chat won't open for that pet even if you're a Premium subscriber yourself. Ask the owner to upgrade.
If instead you see a message about not having permission for vet or AI chat, that's a family sharing permission problem rather than a plan problem — see the article below.
If it still doesn't work
If you're certain Premium is active and paid for and the card keeps appearing, contact the Ask A Vet support team with the pet's name [CONFIRM: support contact channel — email address and/or in-app support route].
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