Short answer: AI Vet knows your pet's profile and the conversation you're having right now — and nothing else. Here's the detail, because it explains why keeping the profile accurate makes answers better.
What AI Vet can see
Your pet's profile:
- Name, species, breed and colour
- Gender and desexed status
- Birthday and age
- Weight, height and body length, with their units
- Their profile colour and when the profile was created or last updated
Plus your first and last name and your primary address as it's stored on your account — which is how the greeting can open with "Hi Sam Taylor, I'm here to help with Bella."
From the conversation itself, it sees only the messages in that same chat, including any files you've sent in it. If the conversation needs to be picked back up, the most recent messages (up to 30) are supplied again so nothing is lost mid-thread.
What AI Vet can't see
- Your other AI chats — each conversation starts fresh
- Your vet chats or telehealth consultations
- Your pet's document library — it only knows about files you send in that chat
- Any GPS tracker, activity or health-monitoring data
Please note: AI Vet Chat and the GPS tracker are completely separate. Location history, walks and activity stats are never fed into an AI conversation.
Why accurate profiles matter
AI Vet is instructed to treat anything missing as unknown and to ask rather than assume. A pet with no weight or birthday on file means more clarifying questions and vaguer answers — so filling in the profile is the single easiest way to get better guidance. Under the Ask A Vet Terms & Conditions, you're responsible for the accuracy of the information you enter.
It also assumes every photo, video, audio clip or file you send in a chat is of the pet that chat is about, which is why it never stops to ask "which pet is this?"
Tip: if you have two pets with the same symptom, start a separate chat for each one. There's no way to ask about two pets in a single conversation.
What's behind it
AI Vet is powered by a third-party AI language model. [CONFIRM: whether the help center should publicly name the AI provider and model version.] The Ask A Vet Terms also note that de-identified, aggregated or anonymised data may be used to improve the services, health insights, algorithms, products, user experience and research, in line with the Privacy Policy.
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