Both documents are available in full inside the app, at any time — you don't need to hunt for them on a website.
Where they are
- Settings → Privacy policy
- Settings → Terms & Conditions
Each opens the complete text on screen, with a Close button at the bottom. Both currently show Last Updated: 9 June 2026.
You also accept the Terms once during sign-up, on the step where the button reads Accept & Continue.
What's in the Terms
The Terms run to 49 numbered sections. The ones customers ask about most:
| Section | Covers |
|---|---|
| §5 | What the services do and don't replace |
| §6 | Emergencies |
| §16 | Subscriptions and auto-renewal |
| §17 | Premium applies at the account level |
| §18 | How the included vet chats work |
| §19 | Telehealth payment, cancellations and refunds |
| §22 | Returns |
| §31 | Purchases made through an app marketplace |
| §42 | Governing law (New South Wales, Australia) |
What's in the Privacy Policy
The Privacy Policy runs to 36 numbered sections. The most-read ones:
| Section | Covers |
|---|---|
| §24 | How long information is kept |
| §25 | What account deletion affects |
| §26 | How to request access, correction or deletion of your data |
| §28–30 | Australian, EEA/UK and US state privacy rights |
| §31 | Children under 16 |
| §36 | How to contact us |
Good to know
Please note: both documents cover ASK A VET™ and its sister brands ASK A VET MEDS™, WOOPF™, PURRZ™ and HORSETON™.
Both documents can be updated.
Important: when they are updated, a new "Last Updated" date is shown at the top of the document in the app.
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