Notifications are how Ask A Vet reaches you when the app is closed — a tracker alarm, a reminder, a reply from a vet. Here's when you're asked for permission and what you can expect to receive.
When you're asked for permission
The permission prompt appears once you've logged in, not on first launch.
On Android 13 and later, the system notification dialog is what you'll see at that moment.
Important: if you decline, the app stops there and never registers your device — so no push notifications arrive at all. To fix it, turn notifications on for Ask A Vet in your phone's settings, then reopen the app.
What Ask A Vet can send you
| Notification | Details |
|---|---|
| Tracker alarms | Safe-zone and no-go-zone entry and exit, charging, battery full, battery below 20%, battery below 10%, powered on and off, and unusually high barking |
| Ambient temperature alerts | — |
| Hazard-nearby alerts | — |
| Firmware update notices | For your tracker |
| QR tag scan alerts | When someone scans your pet's tag |
| Family invitations and changes | — |
| Calendar event reminders | — |
| Telehealth notices | Booking, payment, appointment reminders and consult summaries |
| Subscription notices | For example "Your subscription has been activated" ("Thanks for subscribing. Tap to manage your plan.") and "Your subscription payment failed" ("Update your payment method and try again."). Tapping either opens your subscription screen |
| Vet chat messages | — |
Please note: AI Vet chat never sends a push notification. Its replies appear in the conversation itself.
Where notifications live in the app
Tap the bell icon in the top-right of Home to see your notifications. Tapping one opens the screen it relates to — the pet, the tracker, the booking or the conversation.
Don't rely on notifications alone
Important: alerts, reminders and notifications can be delayed, missed or blocked by your phone's settings, battery saver, Do Not Disturb or network conditions. Please don't rely on them alone for your animal's safety.
Turning individual types off
There is currently no notification-preferences screen in the app, so notification types can't be turned off individually — [CONFIRM: whether per-category notification preferences are planned, and what to tell customers who want to mute a category].
Related articles