Ask A Vet sends a small, fixed set of emails about your subscription — no marketing, just the things you need to know. Here's the complete list, so you can tell a genuine message from anything else.
The emails
| Subject line | When you'll get it |
|---|---|
| Welcome to Ask A Vet Premium | After your first successful payment |
| Your Ask A Vet subscription renewed | Each time your subscription renews |
| Action needed — payment failed | The first time a renewal payment fails |
| Final notice — your subscription will end | After the last retry of a failed payment |
| Your Ask A Vet subscription is cancelled | When you schedule a cancellation |
| Your Ask A Vet subscription has ended | On the day your plan ends |
| Welcome back to Ask A Vet | When you resume a cancelled subscription |
| Your Ask A Vet subscription changed | When your plan, billing cycle, pet count or tracker slots change |
Please note: The "subscription changed" email covers three different things — switching between the Tracker Plan and Premium, switching between monthly and yearly billing, and adding or removing pets or tracker slots.
Links inside these emails
Links in subscription emails open our payment provider's secure pages — for example the invoice page behind View invoice → in a payment-failed email. They don't open the app.
Push notifications
There are only two subscription push notifications:
| Notification | What it says |
|---|---|
| "Your subscription has been activated" | "Thanks for subscribing. Tap to manage your plan." |
| "Your subscription payment failed" | "Update your payment method and try again." |
Tapping either one takes you to your Manage subscription screen.
If you're not receiving them
- Check your spam or junk folder.
- Confirm the email address on your Ask A Vet account is the one you're checking — open Settings to see it.
- Add Ask A Vet to your safe-senders list so future emails land in your inbox. [CONFIRM: the sending email address customers should allow-list]
- Still nothing? Contact Ask A Vet support. [CONFIRM: support contact channel/address for billing questions]
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