When you create an Ask A Vet account, you're asked to pick a plan before you get into the app. Nothing you choose here is permanent — the app tells you so right on the screen.
The plan picker
The banner at the top reads:
"Choose a plan to get started. You can start with Free and upgrade or downgrade anytime from Settings."
You'll see three cards — Free, Tracker Plan and Premium, with Premium marked Recommended. Tap See what's included on any card to open the full benefits list before you decide.
Starting on the Free Plan
- Tap Continue with Free.
- That's it — there's no payment step and nothing to confirm. You go straight into the app.
You can move to a paid plan whenever you like from Settings → Subscriptions.
Starting on a paid plan
- Choose Monthly or Yearly on the card you want.
- Tap Continue with Tracker Plan or Continue with Premium.
- Enter your payment and billing details on the secure checkout page, which opens in your phone's browser.
- After paying, wait on the Payment confirmed page: "You're all set. Your payment was processed. Returning you to the Ask A Vet app shortly." It counts down for about 10 seconds — or tap Open Ask A Vet now to come back straight away.
- Back in the app, wait on the confirmation screen that finishes activating your plan. When it's done you'll see "You're on the {Plan}!"
Please note: Checkout opens in your phone's browser rather than inside the app. That's expected — see "Can I use Apple or Google to pay for my subscription?".
If the confirmation is still spinning
Give it a moment. If you see Checking your payment status, tap Refresh payment status. Full details are in "I paid but the app still shows my old plan".
If you cancelled at the payment page
You'll see "Payment cancelled / No charge was made." — tap Back to Ask A Vet and pick a different plan.
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