A photo makes your pet instantly recognisable across the app — on their card, in consults and on their profile. Adding or swapping one takes a few taps.
Jump to:
- Add a photo
- Change or delete a photo
- Formats, size and quality
- No photo? No problem
- Changing a shared pet's photo
Add a photo
- Open Add Pet (for a new pet) or ⋮ > Edit profile (for an existing one).
- Tap the circular photo placeholder at the top of the form.
- Your phone's photo library opens — choose one image.
- Finish the form and tap Add Pet or Save Changes.
The photo is uploaded right after your pet's details are saved.
Change or delete a photo
- Open ⋮ > Edit profile for the pet.
- Tap the existing photo.
- Choose Edit Image to pick a different one, or Delete Image to remove it.
- Tap Save Changes.
Please note: each pet has exactly one photo. Uploading a new one replaces the previous one — there's no photo gallery or multiple images per pet.
Formats, size and quality
The uploader shows the rules right on screen:
| Rule | What's accepted |
|---|---|
| Supported formats | JPEG, PNG or GIF |
| Max size | 10 MB |
Large photos are resized automatically before they're uploaded, so you don't need to shrink them yourself. On iPhone, photos saved in Apple's HEIC format are converted to JPEG for you.
No photo? No problem
A pet without a photo shows an illustration matched to their species — dog, cat, bird, aquatic, ferret, guinea pig, rodent, rabbit, amphibian, or a generic one for anything else — inside a ring in your chosen Pet profile colour. The same illustration appears if a stored photo can't be loaded.
Changing a shared pet's photo
Family members need the pet owner's permission to change or delete the photo of a pet that was shared with them. Without it you'll see the "Edit access restricted" message.
Related articles