Adding a pet takes a minute or two, and it unlocks everything else in the app — consults, reminders, documents, QR tags and GPS tracking. Here's how to do it.
Where to start
There are a few ways into the Add Pet screen:
- On Home, tap the floating + button in the corner, then tap Add Pet.
- If you have no pets yet, tap Add pet on the "No pets added yet" screen.
- If you start a chat, a consult or a telehealth booking before adding a pet, you'll be offered the chance to add one right there.
Step-by-step
The form runs top to bottom. Every field is required except the photo and the microchip number.
- Photo — tap the circular placeholder to pick an image from your photo library. JPEG, PNG or GIF, up to 10 MB.
- Pet Name — letters and spaces only, up to 50 characters.
- Species — choose from Dog, Cat, Bird, Aquatic, Ferret, Guinea Pig, Rodent, Rabbit or Amphibian.
- Breed — tap to open the list and use the search box at the top to find your breed fast.
- Gender — Male, Female or Unsure.
- Desexed — Yes, No or Unsure.
- Pet colour — also searchable, and specific to the species you picked.
- Weight — type the number, then choose the unit: g, kg or lb (kg is preselected).
- Birthday — pick the date. You can't choose a date in the future.
- Pet profile colour — pick one of 30 shades. This colours your pet's profile header and the ring around their photo.
- Microchip number — optional, up to 15 characters. Letters are capitalised automatically as you type.
Please note: Breed and Pet colour stay greyed out until you've chosen a Species, because both lists are species-specific. If you change the Species later, any breed and colour you already picked are cleared so you can choose again.
Breed lists vary a lot by species — dogs have well over 200 options, while ferrets have just one.
Save the profile
When every required field is valid, the Add Pet button at the bottom becomes tappable. Tap it — it reads "Saving..." while your pet is created.
Tip: if the button still looks greyed out, something required is missing or invalid. Scroll back up to check for a red error message under a field.
What happens next
You'll see a short confetti celebration and a screen saying "Name's profile has been created!" with three buttons:
| Button | What it does |
|---|---|
| Activate QR tag | Sets up a QR pet tag for this pet |
| Connect to Tracker | Starts GPS tracker pairing |
| Go to Home | Takes you back to your pets list |
Please note: Connect to Tracker needs an active paid plan. If you're on the free plan, tapping it opens a "Connect tracker" screen explaining what's needed rather than starting pairing.
If you're on Premium and this is your third (or later) pet, you'll see a price confirmation before the pet is created — see the Subscription & Billing section of this help center.
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