Hardware is bought on the Ask A Vet website, not inside the app — but the app links straight there, so you're never more than a tap away.
Where each item is sold
| What you want | Where it's sold |
|---|---|
| GPS tracker | https://askavet.com/pages/trackers |
| QR ID tag | https://askavet.com/collections/id-tags |
| Subscription plan | In the app, via Stripe checkout |
How to reach the tracker shop
- Open a pet's profile and go to the Safety tab.
- Tap GPS Tracker, then start pairing.
- If nothing is found you'll see "We couldn't find your tracker" — tap the I don't have a tracker link at the bottom.
- You'll land on "Protect your pet with smart GPS tracking" — "Stay connected with real-time GPS tracking, health monitoring, and alerts the moment your pet may be in danger."
- Tap Buy a tracker. Your browser opens https://askavet.com/pages/trackers.
Please note: pairing is only available on a paid plan. On the Free plan, tapping GPS Tracker takes you to a plan screen first.
How to reach the tag shop
The app offers you a tag whenever you open Lost Mode (on the Safety tab) or your pet's shareable Pet Page (on the Details tab) for a pet that has no active tag. You'll see "Your pet doesn't have a QR Tag yet" — "If your pet ever gets lost, a QR Tag helps anyone instantly contact you and bring them home faster."
Tap Buy Now and your browser opens https://askavet.com/collections/id-tags. Not now dismisses the screen.
What you can buy in the app
Subscription plans. Choosing a paid plan opens Stripe checkout in your phone's browser, and the app confirms your new plan automatically once the payment goes through.
Please note: prices, shipping costs and delivery times are shown on the website at checkout. [CONFIRM: which countries Ask A Vet ships hardware to, shipping costs and typical delivery times]
Returns
Subject to your non-excludable rights under Australian Consumer Law, returns may be accepted within 30 days for unused products in their original condition and packaging.
These are excluded from returns:
- Opened medications, prescription products and supplements
- Food and other ingestibles, and health products
- Hygiene-sensitive items
- Personalised or custom products
- Used products, or products damaged by misuse
- Digital products already delivered
- Telehealth services already delivered
- Subscription periods already used
Important: contact Ask A Vet before returning anything, so we can give you return instructions. The returns address is PO Box 360, Mosman NSW 2088, Australia.
Related articles