Premium includes 2 Certified Vet Chats per month — real conversations with a certified vet. This article explains how the allowance is counted, when it resets, and what happens once you've used both.
How the allowance works
- Certified Vet Chat is a Premium feature. It isn't available on the Free Plan or the Tracker Plan.
- You get 2 chats per month, and the allowance belongs to your household, not to each pet or each person.
- Family members using a pet you own draw from your pool of 2 chats — not from their own plan.
Please note: The allowance resets at the start of each billing period, and the app always tells you the exact date it comes back. [CONFIRM: how the "2 per month" allowance applies to a yearly Premium subscription, where the billing period runs for a full year]
When you've used both chats
You'll see a message titled You've used your included vet chats:
"You've used your 2 included vet chats this month." "Resets on {date}."
Tap Got it to close it. There's nothing to upgrade to — you're already on the plan that includes them, so the allowance simply becomes available again on the date shown.
Getting a chat back
If a chat is cancelled before the vet joins, or is refunded, the chat is credited back to your allowance so you can use it again in the same period.
What uses your allowance
| Feature | Uses your 2-chat allowance? |
|---|---|
| Certified Vet Chat | Yes |
| AI Vet Chat — unlimited on Premium | No |
| Telehealth consults — a separate, pay-per-call service | No |
For how telehealth is priced, see "Do I get free vet calls with a plan?".
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