When AI Vet decides your pet needs a professional, it doesn't leave you to start again from scratch. One tap moves the whole conversation — summarised — to a licensed vet.
The handoff button
When the assistant suggests talking to a vet, a purple Chat with a real vet button appears at the top of the conversation. It shows up live, while the recommendation is still being written.
Please note: AI Vet will never ask for your suburb or search for clinics near you. It always points you at this in-app button instead.
Hand off from an open chat
- Tap Chat with a real vet.
- Confirm on the alert — Chat with a real vet? — "We'll send a summary of this conversation to a licensed vet and start your chat. This will end your current AI chat."
- Tap Start chat (or Cancel to stay where you are).
You're taken to the vet waiting screen, with the summary already filled in as your opening question.
Tip: your AI chat is only ended once the vet chat has been created. If you cancel — or if something goes wrong and you see "We couldn't prepare this conversation for the veterinarian right now. Please try again." — the AI chat stays exactly as it was.
Hand off after the chat has ended
You don't have to decide in the moment. If AI Vet recommended follow-up, the Chat summary screen shows Chat with a real vet as its main button (with Done as the alternative). Tapping it asks Start chat with a vet? — "We'll send your AI chat summary to a licensed vet and start the chat."
If no follow-up was recommended, the summary screen just shows Done.
What the vet receives
The vet's first message is a structured summary written from your conversation and your pet's profile. It covers:
- Patient and context — name, species, breed, sex and desexed status, age, weight, height, body length and colour
- The problem and its timeline
- What has been assessed and advised so far
- Current status and the recommended next step
That means you don't have to retell the story — the vet starts already knowing it.
One thing to keep in mind
AI Vet Chat is unlimited on Premium, but real vet chats aren't: Premium includes 2 Certified Vet Chats per month. A handoff uses one of them. You'll find the details in the vet chat articles of this help center.
Related articles