Straight after you create your account, the app takes you through a short setup. It's only a few taps — but it can't be skipped, and there's no back button, so here's exactly what's coming.
Jump to:
- Step-by-step
- The plan screen
- After you choose your plan
- If your payment is taking a while
- If you close the app partway
Step-by-step
- On the You're registered! screen — "Your account has been created. A couple of quick steps and you're in." — tap Continue.
- Read the Terms & Conditions, which open in full on the next screen.
- Tap Accept & Continue. The button sits at the bottom of the screen and stays there while you scroll.
- On the Choose your plan screen, tap the card for the plan you want.
- Tap Continue with Free, Continue with Tracker Plan or Continue with Premium.
- If you chose a paid plan, complete checkout in your phone's browser.
- On the confirmation screen, tap Add Pet to carry on, or Skip for now.
Please note: if you see "Couldn't save your acceptance. Please try again." at step 3, nothing is lost — just tap Accept & Continue again.
The plan screen
The screen is headed Choose your plan — "Start free or unlock more — change anytime from Settings."
- At the top is a Monthly / Yearly switch. Yearly carries a -16% saving badge.
- Nothing is pre-selected. Tap a card first — only then does the button appear.
- Tap See what's included on any card for the full benefit list.
| Plan card | Button that appears | Good to know |
|---|---|---|
| Free | Continue with Free | Always shown at its $0 monthly price, whichever billing tab you're on |
| Tracker Plan | Continue with Tracker Plan | — |
| Premium | Continue with Premium | Marked RECOMMENDED |
After you choose your plan
If you chose Free, your plan is set up instantly and you go straight to the confirmation screen. If that fails you'll see "Couldn't set up your free plan. Please try again." and stay on the plan screen.
If you chose a paid plan, checkout opens in your phone's browser. As soon as it opens, the app moves on to a waiting screen headed Almost there! — "Your payment is still being processed. Once completed in Stripe, your plan will activate automatically."
When it's confirmed you'll see You're on the {plan}! with two buttons: Add Pet and Skip for now.
If your payment is taking a while
The Almost there! screen has no buttons — it activates on its own as soon as the payment is confirmed, so just give it a moment.
If the title changes to Checking your payment status, two buttons appear: Refresh payment status to check again, and Choose another plan to go back and pick a different plan (including Free).
If you cancel checkout you'll see "Your payment process was cancelled." and land back on a plan screen, where you can try again.
If you close the app partway
You'll be returned to where you left off the next time you open the app — if you'd already accepted the Terms, you'll resume at the plan step. The main app stays locked until a plan is chosen.
Tip: you can change plan at any time afterwards from Settings → Subscriptions.
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